Maya Tulum FAQ's
About Maya Tulum Spa Resort
The Hotel

You will be welcomed into a sensual ambiance of exotic beauty, nature and intoxicating views.  Your palapa hideway lets you reconnect with yourself as you go barefoot in the sand, swim in the sea, sleep under chic thatched-roof cabanas, and experience world-class vegetarian and fresh seafood meals.  At Maya Tulum, we are committed to excellence with unwavering attention to detail, understated elegance and exceptional personal service. 

  • 45 Cabanas on the beach
  • Restaurant seats 100 people
  • 3,000 square foot Yoga Hall
  • 1,500 square foot Yoga Hall
  • 7 Massage Rooms
  • Labyrinth
  • Temazcal
Types of Yoga Offered at Maya Tulum
  • Anahata Yoga
  • Hatha Yoga
  • Yoga Flow
  • Alchemy Yoga Flow
  • Power Yoga
  • Restorative Yoga
  • Kundalini Yoga
  • Ashtanga Vinyasa
  • Anusara
  • Moon Salutation
  • Sunrise Walking Meditation
Maya Tulum Cuisine

We celebrate each meal in an exquisite huge round cabana built with marble floors and white limestone walls. Through its windows you have a fantastic view of the coastline with the turquoise Caribbean Sea embracing the white sand. The restaurant serves vegetarian and fresh seafood fare. Anytime of the day you may order your favorite drink or smoothie from the bar. If you have any particular dietary requirements, we shall do our best to help you. Special care is taken in the preparation and cleaning of all fruits and vegetables to ensure the good health of our  guests.

Maya Tulum Beach

We are located on the Riviera Maya.  Right there between the pristine blue ocean and the emerald green tropical forests and jungles is nature in all its splendor.  Think of paradise in these terms: laying in a hammock under the shade of a palm tree, facing beautiful white beaches, sipping a cool drink and enjoying the warm but refreshing breeze caressing your skin.  The Riviera Maya offers endless possibilities to choose from: tranquil sea coves and bays to rougher more open ocean; transparent lagoons and mysterious water springs with landmarks and vestiges of a culture thousands of years old; or the world's second longest reef which stretches from Quintana Roo to Honduras.  Also there are a variety of beach and water sports to choose from with places offering all the infrastructure and services you need.  Or you could take full advantage of your getaway and simply relax on the beach to the ever-present rhythm of the waves. 

Shuttle Request

Please fill out the form below to arrange a Maya Tulum shuttle to and from the Cancun International Airport (CUN). If you are booked with a Group Retreat, shuttle rates are not included in your group package and must be paid upon arrival in cash only (USD accepted). Please download Group Shuttle transportation instructions to view rates and meeting the designated driver.

For guests who have booked a Mind Body Spirit package, the shuttle rates are included.  Please fill out form below to schedule transportation to and from the Cancun Airport.  Download MBS Shuttle instructions to receive information about meeting the driver and getting through the Cancun airport. Once the shuttle form is received by us, a shuttle confirmation will be emailed to you.

Group Transportation Instructions

MBS Transportation Instructions

PLEASE NOTE: We do not offer shuttle service for Nightly Rates.  Taxi's and shuttle service can be arranged at the Cancun Airport website (www.cancun-airport.com)

Group Shuttle Reservations
Please make your group shuttle reservations below. You can reserve a one way or round trip. All fields are required in order to process your reservation.

Mind Body Spirit Shuttle Reservations
Please make your Mind Body shuttle reservations below. You can reserve a one way or round trip. All fields are required in order to process your reservation.

* All Fields Are Required

First Name:
Last Name:
Contact Phone Number:
Email Address:
Name of Teacher/Retreat:
Trip Type:        
Arrival Date:
Arrival Time:
Arriving Airline:
Arriving Airline Number:
City flight is arriving from:
Departure Date:
Departure Time:
Departing Airline:
Departing Airline Number:
City flight is going back to:

Special Instructions:

* All Fields Are Required

First Name:
Last Name:
Contact Phone Number:
Email Address:
Trip Type:        
Arrival Date:
Arrival Time:
Arriving Airline:
Arriving Airline Number:
City flight is arriving from:
Departure Date:
Departure Time:
Departing Airline:
Departing Airline Number:
City flight is going back to:

Special Instructions:

What to Bring & FAQ's

Mexico's Travel Documents Requirements
PASSPORT IS REQUIRED

US citizens do not need a visa, but non- US citizens may need one. Please contact your airline or passport office.  

WHAT TO BRING AND FREQUENTLY ASKED QUESTIONS

To make your stay at Maya Tulum comfortable and convenient, we suggest you bring the following: Flashlight -Alarm clock -Sunscreen and Hat -Bathing Suit -Light Jacket and Pants (Nov-March)-Beach Towel -Day Pack -Walking or Hiking Boots -Sandals-Insect Repellant Toiletries.

  • Please bring your own beach towels. Bath towels or blankets should not be removed from your cabaña for use on the beach. Any missing towels or blankets will be charged to the room at a rate of $10.00 each.
  • Blankets and Beach Towels($50) can be purchased in our boutique.
  • Yoga props are provided for guests use in Yoga Halls, however, all props are (blocks, mats, blankets, straps) are not to be removed from Yoga Halls at any time.
  • Bring your own wet shoes and snorkeling equipment or you can rent snorkeling equipment at a local dive shop for approximately $8 per day.
  • Bike rental is available for $10usd per day and is a 20-minute walking distance from Maya Tulum.
  • A distilled water dispenser is provided in every cabana.
  • There are safes to store your valuables in each cabana.
  • Check In time 3PM. Check Out time 12PM.
  • We recommend bringing approximately $300 - $500 cash/ travelers checks per person for things such as: massage / body work ($70-$90 per session), excursions, taxis, entry fees, shopping, diving, equipment rentals, food and bar drinks. It is also recommended each person brings small currency ($1's, $5's and $10's) b/c the front desk is limited on giving out change to each guest. 
  • Tipping Policy: We suggest staff tips of $10 per day per person.  Additional tips are welcome.  If you would like to leave a tip for a specific staff member please make sure to include their name on the tipping envelopes located at the front desk.
  • Your cellular phone may function in Mexico. This service must be arranged in advance with your cell service provider.
  • Two guest phones are available at the front desk for outgoing calls. Phone calls direct to the U.S. will cost $2.00 a minute. One of the front desk phones works with a phone card. It has a rate of 100pesos ($8usd) and 8-min call time to US/Canada. Do NOT pre-purchase telephone cards as they will not function at the hotel.
  • WI-FI is also available in the restaurant and front desk reception area.
  • Maya Tulum's telephone number: 011-52-1-984-116-4495 or 011-52-1-984-151-9344.  The reception office is open from 7am to 10pm daily. Maya Tulum's email is: f1mayatulum@hotmail.com, the phone numbers and email can be given out as an emergency contact.
  • The restaurant is open from 7am-10pm daily. 
  • We will happily accommodate special dietary needs for your group, however, the chef needs two weeks advance notice. 
  • Are there mosquitos or other bugs?  Because Maya Tulum is located between the Caribbean Sea and the tropical forests and jungles, there are mosquitos and other harmless creatures such as spiders, ants and geckos. 
  • Transportation is provided to our guests who purchase our packages (Mind.Body.Spirit).  We will also arrange transportation for Group Retreats.  Transportation is not offered for Nightly rate stays. Download Transportation Instructions on Meeting the Driver and Getting Through the Cancun Airport 
  • Children are always welcome at Maya Tulum, however, we do not provide any children activities and they must be supervised at all times. 

Please note: Maya Tulum is secluded, bordered by the ocean on one side and the jungle on the other. A generator produces standard 110V electricity, but it will not sustain the wattage output of hair dryers, irons, etc. It will support battery chargers and laptops. However, if you are going to use this equipment it is highly recommended that you also bring a surge protector. Also the plumbing at Maya Tulum is very sensitive so please do not throw toilet paper, feminine products, cigarettes, or anything else into the toilets. Wastebaskets are located beside the toilets for your use.
 
Money:
Maya Tulum accepts U.S. Dollars, Pesos (the Mexican currency), and Euros in travelers checks or cash-CHANGE WILL BE GIVEN IN PESOS. Banks offer the best exchange rates. There are five ATM machines and two banks in the town of Tulum, which is 3.5 miles away. Changing currency at the airport is NOT recommended due to the low exchange rate. Credit Cards are accepted at Maya Tulum.

Airline Flights:
When booking flights to Maya Tulum, you will want to fly into Cancun International Airport (CUN). You can take a taxi from the airport that runs about $90 each way or you can take a local bus that runs $7 each way and the cab from the airport to the bus terminal will run $30 (take a cab or shuttle to the downtown Cancun bus terminal, then take a bus to Pueblo De Tulum, then take a cab to Maya Tulum Resort).

Directions to Maya Tulum: 
Take 307 SOUTH when leaving the airport. Drive for approximately 81miles. You will come to a stoplight; you will see a sign for COBA and Chichen Itza to the right. There is also a Super San Francisco (large grocery store) on the right. Turn left at this light. If you get to the town of Tulum you have gone too far. Go 1.5 miles until you come to a T-intersection with a police hut on the left. Turn right and go straight until the paved road ends, we are the first place on the left after the police check point. The number for the desk in case you get lost or have an emergency is 984-116-4495.

Mexico’s Health Aid and Issues:
 You are unlikely to encounter any serious diseases in Mexico. No vaccinations are required to enter Mexico. The largest concern that most people have when traveling to Mexico is if it is safe to eat and drink. Most restaurants located in the tourist areas disinfect and/or use purified water to clean fruits and vegetables. These establishments also use purified water to make ice and drinks. We recommend that you purchase bottled water for scheduled tours in any local store. Our only recommendation regarding food is to avoid street vendor food and pace yourselves on the typical spicy dishes to avoid upset stomachs (however most establishments have tamed the heat to accommodate customer needs).

Maya Tulum Address

Carretera Boca Paila Punta Allen, Km 7
Zona Hotelera Tulum, Quintana Roo, Mexico 77780
011-52-1-984-116-4495

MAYA TULUM PROPERTY MAP

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